Privacy Policy

Last Updated: September 13, 2026

At Petzic, we respect your privacy and take care in handling the information you provide when you visit our website or place an order.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you visit Petzic, place an order, contact us, or use certain features of our website, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Order details
Payment and transaction information
Information you provide when contacting customer support

We may also collect certain information automatically when you browse our website, such as your IP address, browser type, device information, pages viewed, and general website activity.

How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments
Provide shipping and delivery updates
Respond to questions and customer service requests
Manage returns, refunds, and exchanges
Improve our website, products, and shopping experience
Send service-related emails about your orders
Help prevent fraudulent or unauthorized activity
Meet applicable legal and business requirements

Payment Information

Payments are processed through secure payment providers.

Petzic does not need to store your complete payment card information on our own systems. Payment information is handled according to the policies and security practices of the payment provider you use.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly, remember preferences, understand how visitors use the website, and improve the shopping experience.

You can adjust your browser settings to manage or disable certain cookies. Some parts of the website may not work properly if cookies are disabled.

Sharing Information

We may share information with trusted service providers when necessary to operate our business and provide services to you. This may include payment processors, shipping providers, website services, analytics services, and customer support services.

We do not sell or rent your personal information to third parties.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

Data Security

We take reasonable steps to protect the information we collect from unauthorized access, use, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Your Choices

You may contact us if you would like to:

Ask about the personal information we may have about you
Request correction of inaccurate information
Ask questions about how your information is used
Request available options regarding your personal information

For assistance, contact us at support@petzic.com.

Marketing Emails

If we send promotional emails, you may unsubscribe at any time by using the unsubscribe link included in the email.

You may still receive important service-related messages, such as order confirmations, shipping updates, or responses to your customer service requests.

Third-Party Links

Our website may contain links to third-party websites or services.

Petzic is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website is intended for a general audience and is not directed toward children.

We do not knowingly collect personal information from children under the age required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Petzic
2312 Alameda Ave
Alameda, CA 94501
United States

Email: support@petzic.com
Phone: +1 510-671-2903
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)

Petzic — Cozy Beds. Happy Pets.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.