Payment Policy

Last Updated: September 13, 2026

At Petzic, we want checkout to be simple and convenient. We accept several payment methods for purchases made through our website.

Accepted Payment Methods

Depending on availability at checkout, we may accept:

Visa
Visa Electron
Mastercard
American Express
Discover
JCB
Diners Club
UnionPay
Apple Pay
Google Pay

Available payment methods are shown during checkout before you complete your purchase.

All prices on our website are displayed in U.S. dollars (USD) unless otherwise stated.

Secure Payments

Payments are processed through secure payment providers and checkout services.

For your security, please do not send payment card information, account passwords, or other payment details by email or message.

Payment Authorization

Your order will be processed after your selected payment method has been successfully authorized.

If a payment is declined or cannot be completed, you may be asked to use another available payment method or contact your payment provider.

Billing Information

Please make sure your billing and shipping information is accurate when placing your order.

Incorrect or incomplete information may cause delays in processing your order.

Payment Issues

If you experience a problem during checkout or your payment does not go through, please contact your payment provider first when appropriate. You may also contact us at support@petzic.com for help with your order.

Refunds

Approved refunds are issued to the original payment method according to our Return & Refund Policy.

After a refund is processed by Petzic, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Taxes

Applicable taxes may be calculated and displayed during checkout based on the order and destination.

The amount of tax charged may vary according to applicable laws and regulations.

The final amount payable will be shown at checkout before the order is submitted.

Contact Us

For questions about payments or checkout, please contact:

Petzic
2312 Alameda Ave
Alameda, CA 94501
United States

Email: support@petzic.com
Phone: +1 510-671-2903
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT),

Petzic — Cozy Beds. Happy Pets.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.